Ashlar-Vellum Return Policy

It is very important to Ashlar-Vellum that our customers be satisfied. It is also important that we protect our company from those who would take unfair advantage or expect unrealistic things from our software.

We have one of the most liberal return policies of any in the industry, considering few software companies allow returns of any kind. Our returns, however, are still subject to certain guidelines.

Ashlar-Vellum offers a full function trial version of our software free of charge for two full business weeks. All we require is your full contact information including name, address, phone and email address for our records.

If, after two weeks, you are still unsure, Ashlar-Vellum offers both monthly and yearly rentals. Up to 50% of your rental frees may be applied toward 50% of the permanent license price.

Should you have a problem with the software after purchasing we offer a full 90 days of free telephone, web and email technical support for new and upgraded licenses. After 90 days, free email support continues as long as you are on the current version. Telephone technical support can be obtained for $39 per issue.

Unlike most software companies around the world, Ashlar-Vellum also generously offers a 30 day money-back guarantee. The following conditions must be met:

• Contact us within 30 calendar days of purchase.
• Have a documented email trail in our technical support department proving that any unresolved difficulties with our software are not specific your particular computer hardware or system configuration, and have no reasonable work-arounds.
• Any difficulties are not a result of operating outside our specified system requirements.
• Obtain a Return Merchandise Authorization number from our management.
• Remove all Ashlar-Vellum software from your system including program files, libraries and parts files.
• Provide a NOTARIZED affidavit that all Ashlar-Vellum software has been removed from any or all computer systems that you use.
• Return in saleable condition all boxes, printed documentation and media.
• A 15% restocking fee will be accessed on All orders (including e-only).