Technical Support Options

All prices in US dollars.

Current
Subscribers:


 Any version



Non-Subscribers
Current
or 1 version back:


 Graphite v12
 Cobalt v11, v12
 Xenon v11, v12
 Argon v11, v12


Prior
to 1 version back
but still
not obsolete:


 Graphite v8, v9
 Graphite v10, v11
 Cobalt v8, v9, v10
 Xenon v8, v9, v10
 Argon v8, v9, v10


Legacy
software,
not eligible
for upgrade:


 Graphite v6, v7
 Cobalt v5, v6, v7
 (Solo&Plus)
 Xenon v5, v6, v7
 (Solo&Plus)
 Argon v5, v6, v7
Legacy
software,
not eligible
for upgrade:


 Vellum 2D
 Vellum 3D
 Vellum Solids
 Drawing Board
 Vellum
 Vellum Draft
Email Support Free. Usually within
4 business hours
Free. Usually within
4 business hours
$29.00 per issue.
Support Voucher
N/A N/A
Telephone Support Free. Usually within
4 business hours
$39.00 per issue.
Support Voucher
$39.00 per issue.
Support Voucher
$150.00/hour.
Call to order
$250.00/hour.
Call to order
Resend SN, Reg Code
and Download Link
to Verified Owner
Free Free Free $29.00 per issue.
Support Voucher
$250.00/hour.
Call to order
Emergency Support,
General IT Assistance
(Hardware, Software,
OS, Virtualization)
or Project Consulting
$150.00/hour
when available.
Call to order
$150.00/hour
when available.
Call to order
$150.00/hour
when available.
Call to order
$250.00/hour
when available.
Call to order
$350.00/hour
when available.
Call to order
Initial Hardware
Key Programming
Included free with
optional key purchase
Included free with
optional key purchase
Included free with
optional key purchase
N/A N/A
Replacement Hardware
Key Programming
Included free with
no charge key exchange
Included free with
paid key exchange
Included free with
paid key exchange
N/A $895.00 plus
paid key exchange.
Call to order
Reinstallation Assistance
of Current Software
$39.00 per issue.
Support Voucher
$39.00 per issue.
Support Voucher
$39.00 per issue.
Support Voucher
$150.00/hour.
Call to order
$250.00/hour.
Call to order
File Translation Services $39.00 Single File
Translation Voucher.

Call for multi-file discount
$39.00 Single File
Translation Voucher.

Call for multi-file discount
$39.00 Single File
Translation Voucher.

Call for multi-file discount
$39.00 Single File
Translation Voucher.

Call for multi-file discount
$39.00 Single File
Translation Voucher.

Call for multi-file
discount