Technical Support Options

All prices in US dollars.

New license
or upgrade purchased
in the past 90 days:


  Graphite v10
  Cobalt v9
  Xenon v9
  Argon v9
Current or
1 Version
Back:


  Graphite v9, v10
  Cobalt v8,v9
  Xenon v8, v9
  Argon v8, v9
Prior to
1 Version Back
but Still Eligible
for Upgrade


  Graphite v8
  Cobalt v7
  (Solo&Plus)
  Xenon v7
  (Solo&Plus)
  Argon v7
Legacy
Software,
not eligible
for upgrade:


  Graphite v6, v7
  Cobalt v5, v6
  Xenon v5, v6
  Argon v5, v6
Legacy
Software,
not eligible
for upgrade:


  Vellum 2D
  Vellum 3D
  Vellum Solids
  Drawing Board
  Vellum
  Vellum Draft
Email Support Free. Usually within
4 business hours
Free. Usually within
4 business hours
$29.00 per issue.
Support Voucher
N/A N/A
Telephone Support Free. Usually within
4 business hours
$39.00 per issue.
Support Voucher
$39.00 per issue.
Support Voucher
$150.00/hour.
Call to order
$250.00/hour.
Call to order
Resend SN & Reg Code
to Verified Owner
Free Free Free $29.00 per issue.
Support Voucher
$250.00/hour.
Call to order
Emergency Support or
Project Consulting
$150.00/hour
when available.
Call to order
$150.00/hour
when available.
Call to order
$150.00/hour
when available.
Call to order
$250.00/hour
when available.
Call to order
$350.00/hour
when available.
Call to order
Initial Hardware
Key Programming
Included free with
optional key purchase
Included free with
optional key purchase
Included free with
optional key purchase
N/A N/A
Replacement Hardware
Key Programming
Included free with
no charge key exchange
Included free with
paid key exchange
Included free with
paid key exchange
N/A $895.00 plus
paid key exchange.
Call to order
Reinstallation Assistance
of Current Software
$39.00 per issue.
Support Voucher
$39.00 per issue.
Support Voucher
$39.00 per issue.
Support Voucher
$150.00/hour.
Call to order
$250.00/hour.
Call to order
File Translation Services $39.00 Single File
Translation Voucher.

Call of multi-file discount
$39.00 Single File
Translation Voucher.

Call of multi-file discount
$39.00 Single File
Translation Voucher.

Call of multi-file discount
$39.00 Single File
Translation Voucher.

Call of multi-file discount
$39.00 Single File
Translation Voucher.

Call of multi-file
discount