Technical Support Options
All prices in US dollars.
| Current Subscribers: Any version |
Non-Subscribers 1 version back: Graphite v12 Cobalt v11 Xenon v11 Argon v11 |
Legacy software, (Designer Elements) Graphite v6 - v11 Cobalt Solo v5 - v10 Cobalt Plus v5 - v10 Xenon Solo v5 - v10 Xenon Plus v5 - v10 Argon v5 - v10 |
Legacy software (Vellum) Vellum 2D Vellum 3D Vellum Solids Drawing Board Vellum Vellum Draft |
|
| Email Support | Free. Usually within 4 business hours |
$39.00 per issue. Support Voucher |
N/A | N/A |
| Telephone Support | Free. Usually within 4 business hours |
$49.00 per issue. Support Voucher |
$150.00/hour. Call to order |
$250.00/hour. Call to order |
| Resend SN, Reg Code and Download Link to Verified Owner |
Free. Usually within 4 business hours |
$39.00 per issue. Support Voucher |
$99.00 per issue. Support Voucher |
$250.00/hour. Call to order |
| Emergency Support, General IT Assistance (Hardware, Software, OS, Virtualization) or Project Consulting |
$150.00/hour when available. Call to order |
$150.00/hour when available. Call to order |
$250.00/hour when available. Call to order |
$350.00/hour when available. Call to order |
| Initial Hardware Key Programming |
Included free with optional key purchase |
Included free with optional key purchase |
N/A | N/A |
| Replacement Hardware Key Programming |
Included free with no charge key exchange |
Included free with paid key exchange |
$150.00 plus paid key exchange. Call to oeder |
$895.00 plus paid key exchange. Call to order |
| Reinstallation Assistance of Current Software |
Free | $39.00 per issue. Support Voucher |
$150.00/hour. Call to order |
$250.00/hour. Call to order |
| File Translation Services | Free for occasional 1 or 2 files per month. Call for multi-file prices |
$39.00 Single File Translation Voucher Call for multi-file discount |
$39.00 Single File Translation Voucher Call for multi-file discount |
$39.00 Single File Translation Voucher Call for multi-file discount |