Technical Support Options
All prices in US dollars.
| Current Subscribers: Any version |
Non-Subscribers Current or 1 version back: Graphite v12 Cobalt v10, v11 Xenon v10, v11 Argon v10, v11 |
Prior to 1 version back but still not obsolete: Graphite v8, v9 Graphite v10, v11 Cobalt v8, v9 Xenon v8, v9 Argon v8, v9 |
Legacy software, not eligible for upgrade: Graphite v6, v7 Cobalt v5, v6, v7 (Solo&Plus) Xenon v5, v6, v7 (Solo&Plus) Argon v5, v6, v7 |
Legacy software, not eligible for upgrade: Vellum 2D Vellum 3D Vellum Solids Drawing Board Vellum Vellum Draft |
|
| Email Support | Free. Usually within 4 business hours |
Free. Usually within 4 business hours |
$29.00 per issue. Support Voucher |
N/A | N/A |
| Telephone Support | Free. Usually within 4 business hours |
$39.00 per issue. Support Voucher |
$39.00 per issue. Support Voucher |
$150.00/hour. Call to order |
$250.00/hour. Call to order |
| Resend SN, Reg Code and Download Link to Verified Owner |
Free | Free | Free | $29.00 per issue. Support Voucher |
$250.00/hour. Call to order |
| Emergency Support, General IT Assistance (Hardware, Software, OS, Virtualization) or Project Consulting |
$150.00/hour when available. Call to order |
$150.00/hour when available. Call to order |
$150.00/hour when available. Call to order |
$250.00/hour when available. Call to order |
$350.00/hour when available. Call to order |
| Initial Hardware Key Programming |
Included free with optional key purchase |
Included free with optional key purchase |
Included free with optional key purchase |
N/A | N/A |
| Replacement Hardware Key Programming |
Included free with no charge key exchange |
Included free with paid key exchange |
Included free with paid key exchange |
N/A | $895.00 plus paid key exchange. Call to order |
| Reinstallation Assistance of Current Software |
$39.00 per issue. Support Voucher |
$39.00 per issue. Support Voucher |
$39.00 per issue. Support Voucher |
$150.00/hour. Call to order |
$250.00/hour. Call to order |
| File Translation Services | $39.00 Single File Translation Voucher. Call for multi-file discount |
$39.00 Single File Translation Voucher. Call for multi-file discount |
$39.00 Single File Translation Voucher. Call for multi-file discount |
$39.00 Single File Translation Voucher. Call for multi-file discount |
$39.00 Single File Translation Voucher. Call for multi-file discount |